Quick answers about orders, shipping, returns, and how we communicate our research-use products.
Orders are placed through the secure checkout on our site. After checkout, you will receive an order confirmation with payment instructions. Once payment is confirmed, your order is prepared, packaged, and shipped. You can also provide a tracking number through your order confirmation email once the package is on its way.
We ship research peptides in lyophilized form with appropriate packaging to help maintain stability during transit. Shipping rates and delivery times are shown at checkout. A tracking number is sent to the email used at checkout once the order ships.
Because research peptides are sensitive products, all sales are final once an order has shipped. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order number so we can review the issue.
Our products are advertised as research-grade peptides intended for laboratory research only. They are not for human consumption, diagnostic use, or veterinary applications. Product descriptions, labels, and marketing materials reflect this research-use purpose. We encourage customers to review our Transparency and Responsibility commitments on the About page.
We believe customers deserve clear information about what they are purchasing. Learn more about our Transparency and Responsibility values on the About page.
